Updated: January 1, 2020
At Sixthman Ltd., our mission is to provide the best possible festival cruise and event experiences for our guests. This mission covers all of our activities including the products and experiences we offer during our festival cruises and events, at the destinations we visit during our festival cruises and events, and in our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs," and other online or mobile offerings (which we collectively call the "Services"). Our Services are provided by Sixthman Ltd. and our partner brand, Norwegian Cruise Line, which operates the majority of our festival cruises (we refer to Sixthman and Norwegian Cruise Line together as the "Company," "we," "our," or "us").
When you attend an event or take a festival cruise with us, register to attend an event or take a festival cruise with us, set up an account with us through one of our websites, request information about our Company, communicate with us, visit one of our websites, apply for employment with us, sign up for our promotions, contests, or sweepstakes, or access our Services through various other methods, we collect data about you and your visit.
Data we collect directly from you or other sources
We collect the following categories of data either directly from you or from our business partners or third parties and in accordance with applicable law:
We operate closed circuit television ("CCTV") cameras on Norwegian Cruise Line’s ships, including at all access points and throughout public areas. These CCTV cameras record continually and images of you may appear in these recordings.
Please be aware that Norwegian Cruise Line has photographers on board taking photographs for guests to purchase. If you would not like to be photographed, please let the photographers know and they would be happy to take reasonable steps to comply with your request. Please note that we are unable to guarantee that you will not be included in photographs on an incidental basis.
Data we collect automatically
Special categories of personal data
Some of the categories of data that we collect in connection with the provision of our Services or through the employment application process may constitute special categories of personal data (also known as sensitive personal data). In particular, we may collect personal data revealing racial or ethnic origin, religious, philosophical, or political beliefs, sexual orientation, or data concerning health, such as medical history or dietary restrictions, if in connection with our provision of Services or through the employment application process.
We collect this information when you choose to provide it to us or to a service provider such as a travel agent or through the employment application process. We use this information to provide a service you request, such as medical care on board one of our festival cruises, or special dietary accommodations, or in connection with your application for employment.
If, while traveling with us or attending an event, you allege a personal injury or submit a claim after alleging a personal injury, we may collect personal data concerning the alleged incident, including healthcare information.
Optional facial recognition technology
On participating ships and with your consent, Norwegian Cruise Line may use facial comparison technology in order to facilitate and expedite your embarkation and/or disembarkation by taking your photograph and matching it against the photograph they collected from you during embarkation. When there is a match, you will be able to board the ship or be checked out of your festival cruise.
Separately, Norwegian Cruise Line may securely provide your disembarkation photograph to U.S. Customs and Border Protection (“CBP”), who uses its own facial comparison technology to match the photograph against images of you that CBP already has on file from your passport, other travel documents or prior CBP border inspections. Once Norwegian Cruise Line receives verification of your identity from CBP, they will delete your disembarkation photograph immediately. Norwegian Cruise Line does not retain your facial recognition data beyond the duration of your festival cruise or use it for any other purpose other than those described above. If you are a U.S. citizen, CBP will maintain your photograph for no more than 12 hours. For certain non-U.S. citizens, the U.S. Department of Homeland Security (DHS) will store your photograph for a longer period. For more information on how CBP uses your biometric data, please visit www.cbp.gov/travel/biometrics.
We may use your personal data for the following purposes:
We may post guest testimonials on our websites and social media pages which might contain personal data. Prior to posting the testimonial, we obtain guests’ consent via web form, email, or social media message to post their names, usernames, festival cruise dates, photos, videos, event, and travel destinations along with their testimonial, as applicable. If you wish to update or delete your testimonial, you can contact us via the methods described under “How to Contact Us.”
We may share your personal data with third parties under the following circumstances, as permitted under applicable laws and regulations:
We implement physical, technical, and organizational security measures designed to safeguard the personal data we process. These measures are aimed at providing ongoing integrity and confidentiality of your personal data. We evaluate and update these measures on a regular basis.
The Company takes reasonable precautions in order to attempt to ensure the safety and security of our customers’ online transactions. Billing information is encrypted and transmitted through SSL (Secure Sockets Layer) technology. SSL is the industry standard for securing Web-messaging transactions.
We retain your personal data for as long as we have a relationship with you or in accordance with applicable law, and such relationship includes any request to receive marketing or other promotional materials from us or membership in our loyalty programs. When deciding how long to keep your personal data after our relationship with you has ended, we take into account our legal obligations, including requirements of regulators and governmental agencies that have authority over us. We may also retain records to investigate or defend against potential legal claims.
We will delete or anonymize your personal data at the end of the retention period. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.
All marketing emails, text messages, and other electronic messages you receive from us will include specific instructions on how to unsubscribe, and you may unsubscribe at any time from our marketing by taking one the following steps:
(1) Follow the instructions provided in any Company message
(2) Click on the following link to update your preferences: Sixthman
(3) Send mail to the following address:
Norwegian Cruise Line Holdings Ltd.
Legal Department: Privacy Team
7665 Corporate Center Drive
Miami, Florida 33126
Our products and Services may be used by, or collect personal data about, children under the age of 16 only with the involvement of and, as needed, consent from the child’s parent or guardian. To the extent we process personal data about children, we do so for the purposes described in the consent request and to provide the requested services.
If you have reason to believe that we have collected personal data from someone under 16 years of age in connection with our Services without adequate involvement from the child’s parent or guardian, please let us know by contacting us via the methods described under “How to Contact Us.”
You can find more information about how we process the personal data of California residents by reviewing our California Resident Privacy Notice here.
2. European Union:
You have certain rights regarding your personal data, subject to local European Union data protection laws. These include the following rights:
If you would like to discuss or exercise these rights, please contact us via the method described under “How to Contact Us.” We encourage you to contact us to update or correct your data if it changes or if the personal data we hold about you is inaccurate. We will contact you if we need additional data from you in order to honor your requests.
We are headquartered in the United States but have global operations and affiliates. Accordingly, your personal data may be transferred to, stored, and processed in various countries, including those that are not regarded as ensuring an adequate level of protection for personal data under European Union law or by the European Commission. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.
If you have any questions, comments, or concerns about how we handle your personal data, then you may contact us at PrivacyTeam@nclcorp.com and we will try to resolve your concern.
If you are located in the European Union, please contact our Data Protection Officer by clicking here. If you are located in Germany, you may also contact our representative in Germany by clicking here. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.
If we make any revisions that materially change the ways in which we process your personal data, we will notify you of these changes before applying them to that personal data.